Policy 01
Refund Policy
Refunds are only available if your Sleepdip Capsules arrive damaged or defective. If your order is damaged in transit, please contact us within 48 hours of delivery with your order ID, photos of the damaged product and packaging, and a brief description of the issue.
Once we review and approve your request, we will process a refund to your original method of payment. Depending on your bank or payment provider, it may take 5–7 business days for the refund to appear in your account.
We are unable to offer refunds for opened, used, or partially consumed products, or for orders where the product is not damaged.
Cancellation Policy
After you place an order for Sleepdip Capsules, our team will call you within 1 hour to confirm your order details. You may cancel your order any time before this confirmation call is completed. Once your order has been confirmed over the phone, it enters processing and cannot be cancelled.
Return Process
If your Sleepdip Capsules arrive damaged or defective and your refund request is approved, we will guide you through the return process.
In most cases, we may not require you to ship the product back. If a return is needed, we will share the return address and simple packing instructions with you.
Please do not send any products back without first contacting our support team, as unapproved returns may not be accepted or refunded.